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Can AI replace EQ to make our jobs redundant?

Written by Shirley Han, Psychotherapist and Coach – Elemental Health

AI systems can be programmed to recognize and respond to certain emotional cues or text sentiment. However, truly understanding emotions in a human-like way, including the nuances, context, and cultural variations, is an intricate right-brain task that is quite beyond the left-brain analytics of AI.

Emotional Intelligence or Quotient (EQ) involves the ability to navigate complex personal, professional and social situations, which are deeply rooted in human experiences. Such as:

  • Empathy mindset – beyond understanding customers’ needs, it underlies inclusivity that offers a safe space for people to take risks and drive innovation.
    [Read more about how this has helped Microsoft to be the Most Valued Company in the world]
  • Critical thinking – based on discernment of relevant information, situational and ethical awareness for problem solving and decision making that impact broader community and morale.
  • Creativity & Originality companies need inspired and imaginative humans to dream up a better tomorrow, innovate and thrive.
  • Entrepreneurship – a passion, hunger, and drive to initiate and grow successful companies.
  • Resilience and Agility – a calculated optimism, tenacity and dexterity that help people traverse ever-changing landscapes and bounce back from adversities.
  • Leadership – inevitable business cycles and all forms of setbacks could diversify people. Leaders are people who can bring out the best in individuals and groups with wisdom and compassion.
  • Interpersonal Skills – involves astute communication skills and judgement that influence collaboration, negotiation, conflict management, team motivation, inclusivity … and the list goes on.

These EQ qualities are not what AI can replicate at all in the foreseeable future.

Not sure what strengthening your EQ entails? Join us in an interactive learning and personal coaching experience to hone your intra and inter-personal skills.

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